Abstract

Dervish (nurse's Behavior towards our satisfaction of patients in public hospitals Makassar City) type of
qualitative research approach through Phenomenology as research results indicate that the most Resources
accounted for as support satisfaction to patients, one of whom was a nurse. Nurse giving greater influence
to determine the quality of service. Nurses as the cutting edge service to patients and their families in the
hospital, due to the frequency of his encounter with the patient most often. In the nurses provide patient
service, sometimes influence the characteristics possessed by the patients, ranging from age, gender,
education, income or employment, and so on will probably make the situation of the services provided by
the nurses differently because the patient may have different expectations based on characteristics they
have. Nurses are expected to understand the characteristics of patients based on stuff that is personal to the
types of illnesses suffered patients